★★★★★At my mom's graveside ceremony, they had a backhoe excavator parked about 10 feet behind her grave in Heritage Court's courtyard.
I noticed a screw missing from the plate with the date on it, reported four months ago. They said it would be fixed quickly. Still missing two months later. Reported it again. A month later on Memorial Day, it was still missing and the number plate is lose... the grass around her headstone and in the courtyard looked like it hadn't been trimmed in a couple weeks, and that was on Memorial Day when most people visit, and the park should look its best.
Nice try with the ICE excuse. The backhoe at the Funeral was in December, and the screw missing was reported twice, at least two months before the ICE crackdown.
★★★★★As soon as you enter there is a sign that stated no loud music. Yet they have loud band music playing. What a disgrace came to have a peaceful day with mom not happening. Wish Memory Garden did what there sign says.
★★★★★I am from Eastern Canada but grew up in Brea. My grandparents, father, and other relatives are all buried here and it had been 10 years since I was last out to California pay my respects. I phoned a week in advance to request the flower pots be dislodged so I could leave flowers. When my wife and I arrived, not only were the flower pots free and clear but they had polished and cleaned all the grave stones. My wife and I were so astonished Memory Gardens went so above and beyond! What ever ground maintenance worker did this blessed us beyond understanding! Thank you so much!
★★★★★A Disgrace. My parents are buried in the veterans field at Memory Gardens. We visit their grave regularly and several months ago discovered that my mom’s Registered Nurse medallion on the headstone was missing. We can’t tell if it was stolen, but it was definitely scraped off. We made our initial call to the Memory Gardens office ALMOST 3 MONTHS ago to have the nurse’s cross medallion replaced. As of this writing, it has still not been replaced, even though we call weekly, provided pictures of the headstone before and after, have emailed the information, and have gone to the cemetery office in person. (I suppose I could leave out the part where they did actually install a replacement a few weeks ago… of an UPSIDE DOWN nurse’s cap. But, that’s probably an important detail. It gives you an idea of the kind of issues you may run into here.)
Besides being completely unprofessional - in that we were promised this would be handled, but have never received the requested follow up, let alone a resolution - it’s also a disgrace that, of ALL people, they would allow the defacing of a headstone and not correct it immediately.
★★★★★This place has gone downhill. Their landscaping is horrible. My brother and I visit our mother and other loved ones once a month and we can barely see their headstones because the grass and weeds are always covering them up. They need to get the gardeners to do their jobs! I would not recommend anyone to have their loved ones buried there!
