In times of crisis and chaos having a good funeral to allow families to mourn and find closure should come easy especially with a funeral home that’s been in business for years. I had the worst experience here for my mother’s funeral. Back in February of 2025 we planned a funeral with a private set up before the start, a priest, and a slideshow to all be available. When we arrived that morning, no one was at the funeral home, lights were out. After calling multiple times, they said someone would arrive shortly, when he did, he had no idea what was going on. Our private set up time had been used on waiting outside in the cold. I walked in to a dark funeral home, my mom’s urn was no where to be found, my slideshow was not available, and my family was left highly anxious on an already hard day. The guys told me the priest would not be there for another 2 hours even though we planned for him to be there 1 hour after the beginning. We had to initiate the funeral that this company promised they would take care of and make it easy for us. It was embarrassing and extremely disheartening. I felt disrespected and disgusted that this was the way we were expected to gain closure in such a sudden and tragic loss. The priest showed up 2 hours late and we told them we would no longer need the service as we were ready to get out of there and pretend the day had not occurred. After communicating this disappointment with the company, they offered a partial refund but gave no empathy nor apology for the disrespect my family experienced. This is not something money can fix, we had one shot at making the funeral good so closure can be found and Romero did exactly the opposite. Do not come here, they will disappoint you and disrespect you.
