★★★★★i never leave reviews but i will for this place. Last year i lost my baby and came to here everything was good service was perfect and everyone was respectful but lately been having issues with the new people who are in charge. my baby headstone came later than expected and they had no communication with us whatsoever until we had to constantly reach out. then in baby land they do have rules and we try to follow but whoever cleans up baby land is just plain disrespectful in my opinion if i could move my baby i would. when ever its clean up they pick and choose what to throw away but leave a mess behind.
★★★★★My 93 year old mother went home to the LORD just before Thanksgiving. She had taken care of her funeral arrangements years ago with Grove Hill. I highly encourage everyone to do that. It definitely made my loss so much easier to handle. There are no words to express how much Terry Edgar , director, stood by me and my family during the process of carrying out Mom’s memorial service. His kindness, compassion and genuine care was so appreciated. He did not know my mom, but he could’ve been a member of the family by his actions. What a blessing he was. GOD bless him and his staff for giving us the love and care we needed.
Martina Arias-Guereca
a month ago
The support received, from the initial phone consultation and information gathering to the selection of GH and the meeting with Victoria, was exceptionally beneficial, particularly during this challenging period. I am profoundly grateful for the commitment and effort demonstrated by the team in assisting each family under their care. My sincerest thanks are extended.
Jan Giannatala
a month ago
We had the memorial service yesterday for my sister-in-law. Everyone we worked with at Grove Hill was incredibly nice and helpful. The service was beautiful, and the catered lunch they provided was wonderful and affordable. We were all very pleased with everything associated with Grove Hill.
★★★★★I am leaving this review to document a deeply troubling experience with this cemetery.
Shortly after my loved one’s burial, I communicated with the cemetery by email regarding engraving the headstone and shared photos of the headstone and floral overlay placed at the site. At no point was there any indication that the marker belonged to another family.
Three years later, the cemetery informed me that the headstone allegedly belongs to someone else and denied responsibility for the error, despite their prior communications and the marker being installed and maintained at the gravesite for years.
The cemetery has also stated they are not part of the Quick Deal plot-selling process due to a conflict of interest, yet they were involved in the transfer and approval of the plot. A transfer cannot occur without the cemetery’s participation.
What has been most distressing is not only the error itself, but the refusal to acknowledge responsibility or resolve the issue with transparency and compassion. The manager made a comment saying “well you signed the document”, knowing during that time families are in distress. Families should never be told years later that a headstone placed for their loved one “belongs to another family.”
I strongly encourage management to review their record-keeping and accountability practices so other families do not experience this kind of emotional harm.
