★★★★★Our family had a very positive experience with Miller Jones Mortuary in Menifee during a difficult time. From the moment we walked in, we were treated with kindness, respect, and genuine compassion.
We especially want to recognize Darlene, who was absolutely wonderful. She was warm, professional, and incredibly compassionate. Darlene guided us through every step of the process and made what could have been overwhelming feel calm and manageable. She took care of everything seamlessly and ensured that every detail was handled with care.
Her professionalism and kindness truly made a difference for our family. During such an emotional time, having someone like Darlene helping us meant more than we can express. She made us feel at ease and supported from beginning to end.
We are very grateful for the care we received at Miller Jones Mortuary and highly recommend them to anyone needing compassionate and professional services.
★★★★★Had the most unsettling conversation with a representative there after letting them know their grounds people had left the grass uncut for WEEKS… instead of an apology and a “we’ll take care of of it” I got excuses and a condescending tone. This is exactly why you don’t buy multiple plots at one time. Once you experience this going someplace else is useful.
*Mz .G!N Ald *
2 months ago
Its where my “Sister from another Mister” is layed to rest. I will Love and Miss you, Maria Elena Cruz Estrada 😢😭💔
R.I.P ~ 12/31/1987 - 09/26/2025 ~
Sabrina Cannella-Parker
4 years ago
My mother passed away just over a month ago and we went with Miller-Jones just by default because we knew the name and had been to other services there. We were doing a simple cremation with no extras, and we went in with that mindset. We stated that to Ariel when we arrived and she never, not one time tried to upsell us, she gave us exactly what we asked for while explaining all the options to us. She also was very thorough and letting us know about each expense we were paying for so that we knew where every dollar we were spending went. She genuinely seemed to care about our family and listen to stories about my mom and what we went through. I feel like we maybe paid a little more than if we went through a cremation only facility, however I feel like you get what you pay for and their care and concern and follow up have really meant a lot to our family. We've been contacted three different times over the last month just checking in, letting us know where things stand and giving us resources for grief counseling.
My mother was in a care facility for 3 months and then on hospice for 2 weeks and we didn't get one phone call after she died from either of those businesses. Nothing to say we're sorry for your loss, do you need anything. The facility where she was at never called about a few things that I realized later had been left there, or to just make sure we got everything handled. The hospice didn't reach out to see if we needed anything until I called and left them a very firm angry message over a week after my mom passed. But Miller Jones has been amazing about just checking on our family and making it feel like we matter. Which leads me to absolutely believe that my mother was handled with all dignity and respect because that's how they have treated our family. That is a priceless comfort.
Arthur M Norman, Jr
2 years ago
Initial interaction with this organization was outstanding. However, their services eventually became woefully deficient.
I was offered a floral arrangement on a pedestal for urn that I agreed on that never materialized.
I wanted as many flowers for my Wife’s service, unfortunately, organization delivered wilted floral arrangement ordered on obit page to me days AFTER her service. If not for a single small vase of 4 cut flowers, there would have been NO flowers at her service.
I paid for Guest sign-in book for my Wife’s Celebration of Life that never materialized.
Miller-Jones had just one chance to get this right and their result was an EPIC FAIL!!! My Wife deserved a better send off than she received!!
My beautiful Wife’s service resembled that of a pauper, making the most devastating time in my life - even worse.