★★★★★When my mom entered hospice care, we weren’t expecting it. It was a total and utter shock to my sister and me. While completing the admission paperwork, I remember being stunned to see a line asking for the funeral home. It hadn’t really hit me yet that I was about to lose my mom. I did a quick Google search and found New Hope near me, so that’s what I put down. I hadn’t done any research. They just needed something for intake, and I figured I could change it later once I had time. I never had time to look for other places. My mom passed a month later.
When my mom passed, the hospice nurse took care of notifying the medical examiner and calling the funeral home, so my sister and I waited with the nurses. Cameron arrived within 45 minutes. The nurses both commented that this was not typical, especially since my mom had passed at 3 a.m, it usually takes hours for a funeral home to arrive. The first thing Cameron did when he came into the room was introduce himself and express his condolences for our loss. He was caring and genuine. He explained the process to us and even allowed us to follow him to the funeral home so we could be part of our mom’s final transfer. That was very important to us, and he was happy to give us that opportunity.
They were fully booked with appointments the following day, but we were able to get an appointment the next. The team at New Hope had a welcome sign right out front honoring our mama. Claudia, the funeral home director, helped us select everything for my mom’s service and was the kindest, most beautiful soul. You can tell when people are in this industry because they truly want to be. Claudia made an incredibly difficult time for our family much more manageable. She took her time with us, and after finishing the planning, she asked if we would like to do a family viewing at that moment.
Seeing my mom again was difficult, but not in the way I expected. My mom was beautiful and peaceful. She had been in so much pain in the weeks leading up to her death that she had a permanent look of agony. That was gone. Claudia gave me my mom back, the way I remembered her from years ago and the way I will forever remember her now. Not as a woman stuck in agony.
When we went to pick up my mother’s urn, Carol assisted us and was absolutely the loveliest lady I have ever met. She asked about who my mom was to us and what kind of person she had been. She told us she could tell my mom must have been a phenomenal woman to have raised my sister and me. Carol is just another reason why New Hope was the absolute perfect choice to care for our mother.
Everyone employed at New Hope Funeral Home is in the business of care. They do the work they do because they love people and want to help families through the most difficult times of their lives. I couldn’t be happier that I didn’t find time to do further research into funeral homes. I was able to spend all of that time with my mom, and then New Hope supported us when her time had come.
★★★★★I couldn't be more pleased with the services at New Hope. We were very well taken care of and comforted by every staff member. My family and I can be a little unorganized during stressful times, and Mike Anderson was very patient and helpful throughout the whole process. Angie Grubbs, Jason Brooks, and Gilbert Escamilla were also very welcoming, comforting and helpful in the process. My family was very pleased with every aspect of the memorial. My Dad was honored and celebrated exactly how we intended. God bless the staff at New Hope! 🙏
★★★★★When I went to visit my bestfriend I saw that ALL her decorations were gone. I then went to visit my other friend and saw that all of hers was gone to. I called my bestfriends friends Mom to ask her if she removed everything, she said no, I then sent her a picture and she was devastated. We called New Hope and talked with Evelyn. She was unprofessional and rude and did not seem to care. She said everyone’s decorations were in the trash. We have always received an email letting us know when decorations need to be removed for the clean up. Come to find out atleast 10 other Families did not receive a email either. It was heartbreaking to visit our loved one’s grave and find that flowers and meaningful decorations were gone. These items were blessed through our church and held deep sentimental value. Several families were affected, and this careless, insensitive action caused unnecessary pain. Families deserve respect, communication, and compassion from a cemetery. If they have the time to bag up all our loved one’s decorations and flowers and take them to the dumpster they should have time and respect to bag it up with the deceased loved one’s name and put inside instead of the trash would make it a lot better moving forward.
★★★★★My husband passed away almost a year ago. The funeral home was great at the beginning. It was a military funeral, when it was time for the burial they were going to let other family member do what ever instead of what the wife wishes. If you don’t know, in the military they go by what the spouse says. After that they have an end of the year remembering for the loved ones. I did not know any about it until the day of when it was half way over. No call and no email. I am the point of contact. Instead they gave the gift to another family member. They wanted to be respectful at the beginning until they got their money. Any EVELYN was rid when I had talked to her.
lisa washington
7 months ago
The family of Manny L. Washington would like to extend our deepest gratitude to New Hope Funeral Home in Sunnyvale, with special thanks to Mike Anderson and the entire staff for the love, care, and compassion you showed us. To the burial crew — providing umbrellas and cold water at the graveside was more than we could have imagined. To the Sprinter Van drivers who cared for us traveling to and from the cemetery , thank you for literally holding our hands through this entire process. And to the lovely receptionist who made sure every guest signed the book, kept fresh coffee brewing, and checked on everyone at the wake, your kindness did not go unnoticed.
