Saddleback Chapel Mortuary

Ron Stalman

3 months ago

★★★★★

Everyone was amazing helping us care for my mother. Jim was so helpful going above and beyond making sure everything went smoothly. Even after everything was done Jim helped in getting important documentation to assist with the family trust.

Jack-a-Roo

a year ago

★★★★★

My mother lived south of LA up until her passing in late 2024 and we are out of state. We were very thankful to find this funeral home in a nice historic neighborhood with plenty of parking and easy highway access. Staff was very responsive and helpful. The minister they referred us to was so gracious and perfect for our family - he even prayed for us on our initial call. The side patio was a nice area for family and friends to converse and the piano was tuned and ready for the service. Thanks to Matthew, Justine and the Saddleback team who held our hand throughout the planning process. We highly recommend this location.

Lex Rozay

9 months ago

★★★★★

I was very satisfied with the help and the professionalism to get everything organized with saddleback. Had an amazing opportunity to work with Jim Who was excellent And courteous throughout the whole process of the funeral arranging for my father. Something amazing was the constant communication via phone and email and even after the services were over, he maintain in touch. Thank you so much

Carol Pickford

2 years ago

★★★★★

I used Saddle back in 2018, and they were wonderful. My husband passed away in November, and it was a disaster. After picking up the body from the autopsy, they said they would call me to confirm a private viewing, they never called (except for the one time they called to tell me they wrote down the SS# wrong and SS had kicked it back). I called them to find out if we could have the viewing (for 4 people) and at first they told me 3 days was not enough prep time, but when I asked why, then it was suddenly OK. I week later I called to ask when cremation would be finished, and they said it was not started because I had not paid yet. OK, but they could have asked for payment on my first visit, or my 2nd visit when I brought clothes and picked the urn for the ashes, or the 3rd visit for the viewing, when I specifically asked the receptionist why I hadn't been asked for any payment yet. The death certificates took so long I finally just ordered them myself from the county and got those first. When I finally went to get the urn (I had to call them to find out status, as again, no one called me), they had put his ashes in the wrong urn. My mother in law passed away on January 1, we had Saddleback pick her up. They promised they would call on the 2nd. It's the afternoon of the 3rd, still waiting........ (Update 3 weeks later) After the 5th day we went in, as we needed to get the death certificate going. They said they had called several times, looked at the paperwork, they had my phone number wrong. When they said the same person would be helping us, I said no, find someone else. We worked with Jim this time, and had a much better experience. The paperwork was done correctly, they called when the death certificate arrived, they communicated with the cemetery about the burial, offered to put a memorial on the website (first guy never did that) normal stuff you would expect. I updated my rating from 1 to 2 stars. My recommendation is that if the first meeting doesn't go well, i.e. you see the paperwork is having to be corrected several times as you are proving information, stop there and ask for someone else to assist you. They have lovely facilities and a long history in the community, I hate to see them decline, but as in almost every business, it's all about the employees.

Matthew

6 months ago

★★★★★

This funeral home is very spacious and has better prices than most in Orange County.